The first question we often receive is ‘what do I do first when someone passes away?’ as there are many steps to organising a funeral but don’t worry, we are here to support you while we work quietly in the background putting each step in place.
Has a loved one passed away?
If a family member or friend has passed away and you need our help straight away, please call us on 0121 321 3446. We are here to help and support you.
We understand that people do not go through this process every day, it might be the first time you are dealing with a bereavement so we are here to help you.
Please read the following links if your loved one passed away at;
You can also download our Bereavement Booklet ‘What Will Happen Immediately After The Death‘ which will answer any questions you may have.
Use our Bereavement Checklist to help keep organised at a time you may feel very lost.
Bringing your loved one into our care
We are available 24 hours a day, 7 days a week, 365 days a year so if a loved one passes away, no matter what time it is we will be available to care for them.
We always recommend that you allow us to bring your loved one into our care so we can care for them and prepare them for their funeral, we can then arrange visiting them either in our chapel of rest or at your home if you wish to.
If your loved one passes away in a different county or country do not worry, we will deal with all the necessary arrangements and explain what the next steps will be.
Registering the death
In all cases we will need to register the death before the funeral can take place, this is usually done by a relative of the deceased or the person responsible for arranging the funeral. If you have not done this before or need our support, we can go with you to the Registrar’s office.
We have a list of details that the Registrar needs to know as well as the details of the local Registrar offices, if you get in touch we can provide you with these details to help you.
Once you have registered the death you will be given a green certificate for burial or cremation, we will need this certificate before the funeral can take place.
Regional Register Office Details Below
The Register Office
St Peters Square
Tamworth Registry Office
0300 111 8001
Sandwell Register Office
0121 569 2880