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What do I do first

What Do I Do First?

The first question we often hear is ‘what do I do first when someone passes away?’ as there are many steps to organising a funeral but don’t worry, we are here to support you while we work quietly in the background putting each step in place.

Where Did Your Loved One Pass Away?

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In a Care or Nursing Home;

  • A qualified on-site Nurse will verify your loved ones death.
  • Once their death has been verified, call Lilies Funeral Directors and they will transfer your loved one into their care.
  • The Care or Nursing Home and Lilies Funeral Directors will liaise with your loved ones Doctor to give them the information they need to complete the Medical Certificate of Cause of Death.

What To Do Next:

  • Call your loved one’s Doctor to arrange a time to collect the Medical Certificate of Cause of Death, you will need this to register your loved ones death.

At Home;

  • Call either the local ambulance service or your loved ones Doctor to verify their death.
    • If you call the ambulance service, they will give you the death verification details. Keep these safe as you will need to give them to your loved ones Doctor.
  • Once their death has been verified, call Lilies Funeral Directors and they will transfer your loved one into their care.

What To Do Next:

  • Call your loved one’s Doctor to arrange a time to collect the Medical Certificate of Cause of Death, you will need this to register your loved ones death.

In a Hospital or Hospice

  • A qualified Nurse will verify your loved ones death.
  • The hospital or hospice will then arrange for the last Doctor that cared for your loved one to issue their ‘Medical Certificate of Cause of Death’.

What To Do Next:

  • Call the Hospital’s Bereavement Office or Hospice to arrange a time to collect the Medical Certificate of Cause of Death, you will need this to register your loved ones death.

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Bringing Your Loved One Into Our Care

We are available 24 hours a day, 7 days a week, 365 days a year so if a loved one passes away, no matter what time it is we will be available to care for them.

Once your loved one is in our care, we can then arrange for you spending time with them in our chapel of rest or at your home if you wish.

If your loved one passes away in a different county or country do not worry, we will deal with all the necessary arrangements and explain what the next steps will be.

Use our Bereavement Checklist to help keep organised at a time you may feel very lost.

Lilies Funeral Directors Sutton Coldfield New Oscott Kingstanding Erdington Streetly Aldridge Walsall Wylde Green Boldmere Four Oaks

Registering the death

In all cases we will need to register the death before the funeral can take place, this is usually done by a relative of the deceased or the person responsible for arranging the funeral. If you have not done this before or need our support, we can go with you to the Registrar’s office.

We have a list of details that the Registrar needs to know as well as the details of the local Registrar offices, if you get in touch we can provide you with these details to help you.

Once you have registered the death you will be given a green certificate for burial or cremation, we will need this certificate before the funeral can take place.

Regional Register Office Details Below

Birmingham
Birmingham Register Office,
Holliday Wharf,
Holliday Street,
Birmingham,
B1 1TJ
0121 675 1004
register.office@birmingham.gov.uk

Walsall
The Register Office
Walsall Council
Civic Centre
Hatherton Road
Walsall
WS1 1TN
0300 555 2847
walsallregisteroffice@walsall.gov.uk

Wolverhampton
The Register Office
Civic Centre
St Peters Square
Wolverhampton
WV1 1RU
01902 551234

Tamworth
Tamworth Registry Office
Church St
Tamworth
B79 7BX
0300 111 8001

Lichfield
Registration Office
Old Library Bldg
Bird St
Lichfield
WS13 6PN
0300 111 8001

Sandwell
Sandwell Register Office
Highfields House
High Street
West Bromwich
B70 8RJ
0121 569 2880