• What Do I Do First?

    Don’t worry, we are here to support you

The first question we often hear is ‘what do I do first when someone passes away?’ as there are many steps to organising a funeral but don’t worry, we are here to support you while we work quietly in the background putting each step in place.

Where Did Your Loved One Pass Away?

In a Care or Nursing Home;

  • A qualified on-site Nurse will verify your loved ones death.
  • Once their death has been verified, call Lilies Funeral Directors and they will transfer your loved one into their care.
  • The Care or Nursing Home and Lilies Funeral Directors will liaise with your loved ones Doctor to give them the information they need to complete the Medical Certificate of Cause of Death.

What To Do Next:

  • Call your loved one’s Doctor to arrange a time to collect the Medical Certificate of Cause of Death, you will need this to register your loved ones death.

At Home;

  • Call either the local ambulance service or your loved ones Doctor to verify their death.
    • If you call the ambulance service, they will give you the death verification details. Keep these safe as you will need to give them to your loved ones Doctor.
  • Once their death has been verified, call Lilies Funeral Directors and they will transfer your loved one into their care.

What To Do Next:

  • Call your loved one’s Doctor to arrange a time to collect the Medical Certificate of Cause of Death, you will need this to register your loved ones death.

In a Hospital or Hospice

  • A qualified Nurse will verify your loved ones death.
  • The hospital or hospice will then arrange for the last Doctor that cared for your loved one to issue their ‘Medical Certificate of Cause of Death’.

What To Do Next:

  • Call the Hospital’s Bereavement Office or Hospice to arrange a time to collect the Medical Certificate of Cause of Death, you will need this to register your loved ones death.

Call Lilies Funerals on 0121 321 3446

Bringing Your Loved One Into Our Care

We are available 24 hours a day, 7 days a week, 365 days a year so if a loved one passes away, no matter what time it is we will be available to care for them.

Once your loved one is in our care, we can then arrange for you spending time with them in our chapel of rest or at your home if you wish.

If your loved one passes away in a different county or country do not worry, we will deal with all the necessary arrangements and explain what the next steps will be.

Use our Bereavement Checklist to help keep organised at a time you may feel very lost.

Registering the death

In all cases we will need to register the death before the funeral can take place, this is usually done by a relative of the deceased or the person responsible for arranging the funeral. If you have not done this before or need our support, we can go with you to the Registrar’s office.

We have a list of details that the Registrar needs to know as well as the details of the local Registrar offices, if you get in touch we can provide you with these details to help you.

Once you have registered the death you will be given a green certificate for burial or cremation, we will need this certificate before the funeral can take place.

Regional Register Office Details Below

Birmingham
Birmingham Register Office,
Holliday Wharf,
Holliday Street,
Birmingham,
B1 1TJ
0121 675 1004
register.office@birmingham.gov.uk

Walsall
The Register Office
Walsall Council
Civic Centre
Hatherton Road
Walsall
WS1 1TN
0300 555 2847
walsallregisteroffice@walsall.gov.uk

Wolverhampton
The Register Office
Civic Centre
St Peters Square
Wolverhampton
WV1 1RU
01902 551234

Tamworth
Tamworth Registry Office
Church St
Tamworth
B79 7BX
0300 111 8001

Lichfield
Registration Office
Old Library Bldg
Bird St
Lichfield
WS13 6PN
0300 111 8001

Sandwell
Sandwell Register Office
Highfields House
High Street
West Bromwich
B70 8RJ
0121 569 2880

What if I live far away?

What to do if you live out of the area when your loved one dies.

As our generations evolve, the location of where we live can vastly and easily change from year to year. It is becoming more and more common that we move away from where we grew up, we move away from where our parents live, or our parents move away to retire. We do not think about this whilst our loved ones are healthy, but when, for example, Mum, Dad or Grandma gets sick it becomes a huge worry.

Some families are lucky and can move relatives in with them or can rotate the care of their loved ones with family members, some unfortunately are not as lucky. For the families that cannot provide care, the options are limited to a care/nursing home or home carers who visit periodically.

When a loved one is ill, and you are not in the area there is a worry of ‘What do I do if they die?’. Unfortunately, there is no magical few words we can say to make this situation better, we really wish there were, but there are actions we can put in place to help.

We are based in Sutton Coldfield, from our central location we cover all of England and Wales. Knowing our funeral home is easily accessible reassures families that no matter where they live or move to, we are available to help. We will travel anywhere, and we will only charge between £50 to £100 if the distance is over 80 miles.

There are two options we can provide to help families that live in different locations.

  • Free Funeral Plan
  • Pre-Paid Funeral Plan

Free Funeral Plan

Our Free Funeral Plan is a letter confirming all the details for your relative’s funeral, this can be as detailed as you wish, even choosing what music is to be played. We will confirm we will bring your loved one into our care and where the funeral is to take place. We will communicate every step with you via telephone, face to face or through video conferencing/zoom.

A copy of this letter can be given to your relative’s carers, next of kin, solicitors, and anyone else you feel may need it. The cost of the funeral service will be quoted at the time of the funeral, you can see our current funeral prices here (we have never increased our prices) https://www.liliesfunerals.com/prices-packages/.

This letter puts a plan in place. It helps relieve some stress from an exceedingly difficult time.

Pre-Paid Funeral Plan

Our Pre-Paid Funeral Plans take away both the financial burden of paying for a funeral when the funeral plan is needed, and the stress of making the funeral arrangements. You can select from a variety of plans or have a plan tailored to your exact requirements.

Your money is paid directly into our funeral plan provider’s secure account, this is an independent financial fund governed by independent trustees. This strict governance ensures your money is safe and growing with interest to beat the rising cost of crematoriums and cemeteries.

You can see details of our funeral plans here: https://www.liliesfunerals.com/pre-paid-funeral-plans/

Once a Pre-Paid Funeral Plan is taken out your plan will be processed and a confirmation letter, a certificate and pack will be sent to you detailing everything in writing. We advise you give a copy of the confirmation letter and certificate to a next of kin, carer, and solicitor to ensure this plan is accessible when it is needed.

A Pre-Paid Funeral puts a plan in place. It helps relieve the financial burden and some of the stress at an exceedingly difficult time.

We know we are not the people you want to be calling. From our experience, we know we can make a time when our services are needed a lot smoother from having prior planning in place. For more information on both the above options, please give Lilies Funeral Directors a call on 0121 321 3446 or email email@liliesfunerals.com